Case Manager Position

The Homeless Familes Foundation is seeking applicants for the position of Case Manger. LSW preferred but bachelors in a related field considered; minimum of two years experience working with at risk families.

Please email your resume' to acorbett@homelessfamiliesfoundation.org

Position Description

Section I – Position Role Statement 
Case Manager is responsible for providing case management services to families enrolled in the Direct Housing Pilot Project. This position is the primary contact for information and intake related to the Direct Housing Pilot Project.

Section II – Essential Tasks

Section III – AGENCY VALUES/COMPETENCIES

PROFESSIONALISM

• Exhibit respect for colleagues, clients and community through positive communication, appropriate body language and dress.

• Exhibit highest work ethic; complete projects on time, work is accurate and thorough; dependable and reliable.

• Maintain confidences.

• Establish and maintain effective relationships with peers, clients and supervisors.

• Actively seek win-win solutions by avoiding hidden agendas.

 COMMUNICATION SKILLS

•  “Seeks to understand before being understood”.

• Present recommendations, evaluations and solutions in a clear and non-threatening manner.

• Use appropriate body language, tone and terms.

• Verbal and written communication is positive, consistent and constructive.

• Listen with open mind.

TEAM PLAYER

• Champion for programs, services and staff of The Homeless Families Foundation.

• Participate in activities and interdepartmental meetings; contribute individual skills and knowledge to increase likelihood of success.

• Assist all colleagues when necessary in order to meet client needs.

• Collaborate with others to meet deadlines and objectives.

• Mentor less experienced staff.

 CONTINUOUS IMPROVEMENT

• Accept responsibility for identifying areas for personal growth and knowledge that are relevant to current and/or future client needs.

• Participate in quality improvement activities for agency including outcome measurement, impact of service and accountability

POSITIVE ATTITUDE

• Maintains a positive attitude while meeting goals even in the face of significant obstacles and uncooperative people.

• Communicates confidence to others

• Is not distracted by negativity

• Demonstrates a sense of humor and perspective about setbacks

Section IV- Skills, Knowledge and Abilities

               
SHOWS INITIATIVE

• Is proactive and takes action without being prompted. 

• Does not wait to be directed, but instead, takes responsibility and acts when need arises. 

• Makes things happen. Provides unsolicited input

INFORMATION MANAGEMENT

• Uses technology to manage the exchange of information. 

• Uses applicable hardware and software programs. 

• Understand data collection process and how to retrieve and share information. 

• Provides timely information in user-friendly format.

• Embraces productive new technologies to improve productivity and capacity.

TIME MANAGEMENT/MULTI-TASKING

• Accomplishes goals by establishing priorities and organizing workload to meet deadlines.

• Manages time wisely and effectively prioritizes multiple, competing tasks despite frequent interruptions. 

CROSS CULTURAL COMPETENCE.

• Demonstrates a set of behaviors and attitudes that enables self to work effectively in a cross-cultural situation with people from different backgrounds and cultures. 

• Adopts communication style and behavior to reflect an understanding of diversity between and within cultures.

Section V -- Work Experience and Education
BA or BS in social service or related field
Minimum 2 years working with at-risk families
Valid driver’s license
Valid automobile insurance

Section VI – Organizational Relationships  
Reports to Program Director
Direct: – n/a
Indirect: Case Aides
Peers: Other Case Managers

Section VII – Scope of Responsibility
Primary responsibility for recruiting and retaining landlords. 
90% successful placement after 18 months in program

Section VIII – Special Requirements
Ability to lift up to 50 pounds; walk two-three flights of steps several times per day; stoop and bend.
On-call responsibility as scheduled.
Meet continuing education requirements including annual CPR, first aide and crisis intervention.

Section IX – Reviewed By:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
I have read and agree that the contents of this job description accurately reflect what is expected of me in my current position.

Associate’s Signature                                                                          Date

Associate’s Printed Name

Performance Manager’s Signature                                                      Date